Privacy Policy

Last updated: September 2, 2026

Company legal information

  • Legal name: PLAG TV SAS
  • Tax ID (RUT): 220494210017
  • Registered address: 18 de Julio 1006, Apto. 401, Montevideo, 11100, Uruguay
  • Contact: hola@plag.tv

1. Data controller

The controller of your personal data is the legal entity identified in the "Company legal information" section at the top of this page. You may contact us regarding privacy matters at the email address indicated there.

2. Data we collect

  • Clients: name, email address, password, billing details, and payment history.
  • Viewers: name, email address, password, and payments made.
  • Usage data: information about how you use the platform (events viewed, device, browser).
  • Approximate location data: when the Client restricts access by region, the browser or device location is used to apply that restriction.
  • Mobile application data: device identifiers and technical data necessary for the operation of the app.

3. Purposes of processing

We use the data to:

  • Process payments and manage accounts.
  • Provide and personalize the Service.
  • Apply the access restrictions configured by the Client.
  • Ensure the security of the platform and prevent fraud.
  • Comply with legal obligations and respond to inquiries.

4. Legal basis

We process your data on the basis of the performance of the contract (provision of the Service), your consent, our legitimate interest in operating and protecting the platform, and compliance with legal obligations.

5. Payment processors (Mercado Pago and dLocal)

Payments are processed through Mercado Pago and dLocal. To complete a transaction, we share with these processors the data necessary to collect payment. These processors handle your data in accordance with their own privacy policies, as independent controllers. We recommend that you review the privacy policies of Mercado Pago and dLocal.

6. Providers and third parties

We use infrastructure and service providers (for example, hosting and cloud storage services) that process data on our behalf under confidentiality agreements. We do not sell your personal data. We only share it when necessary to provide the Service, process payments, or when required by law.

7. Mobile applications and stores

Our apps are distributed through the Apple App Store and Google Play. When you download and use them, certain data (for example, device identifiers or installation data) may be processed by Apple or Google in accordance with their respective privacy policies. Purchases are made through our external payment processors, not as in-app purchases.

8. International transfers

Some of our providers and processors may be located outside your country. In such cases, we adopt reasonable measures so that your data receives an adequate level of protection.

9. Data retention

We retain your data for as long as your account is active and for the time necessary to fulfill the purposes described and the applicable legal and accounting obligations. We then delete or anonymize it.

10. Security

  • Information is stored in databases with password encryption.
  • We use servers with HTTPS browsing and access controls.
  • We apply reasonable technical and organizational measures to protect your data.

11. Your rights

You may request access to, rectification of, updating of, or deletion of your personal data, as well as object to or restrict certain processing, by writing to us at the email address in the Company legal information section. We will respond in accordance with applicable law.

12. Account and data deletion

You may request the deletion of your account and your personal data by sending an email to the address indicated in the Company legal information section. We will process the request within a reasonable time, except for data that we must retain due to a legal obligation (for example, accounting or billing records).

13. Cookies

We use cookies and similar technologies for the operation of the site, to remember preferences, and to analyze usage. You can manage cookies from your browser settings.

14. Minors

The Service is not directed at minors without the supervision of a responsible adult. We do not knowingly collect data from minors without the corresponding consent.

15. Copyright management

If you believe that your content has been used without authorization on PlagTV, you may send a claim to the email address in the Company legal information section, including identification of the disputed content and evidence of ownership of the rights.

16. Changes to this policy

We may update this Privacy Policy. We will publish the current version on this page with its update date.

17. Contact

To exercise your rights or make privacy inquiries, write to us at the email address indicated in the "Company legal information" section at the top of this page.